User Manual

Step-by-step visual guide for using the AloDoktor platform, both for patients and healthcare professionals.

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Patient Guide

Faqja Kryesore

1 Homepage

When you open AloDoktor, you will see the homepage with all search and navigation options.

  • Search field at the top to find doctors
  • Filters by specialty and city
  • List of recommended doctors
  • Categories of healthcare services
Tip:

Use filters to narrow your search and find the right doctor faster.

Regjistrimi

2 Create Your Account

To book and manage appointments, create a free account. Click on "Register" in the top right corner.

  • Provide your first and last name
  • Email address and phone number
  • Create a strong password
  • Verify your email
Important:

An account is required to book appointments. It allows you to manage appointments, view history, and access video consultations.

Doctor Search

3 Find the Right Doctor

Use the search field or filters to find the doctor you need.

  • Search by doctor's name
  • Filter by specialty (Cardiologist, Pediatrician, etc.)
  • Choose your city
  • View ratings and reviews
Profili i Mjekut

4 View Doctor Profile

Click on the doctor to see full professional information.

  • Biography and qualifications
  • Specialties and services
  • Consultation prices
  • Clinic location
  • Ratings and reviews from patients
Appointment Booking

5 Book Appointment

Choose the date and time that suits you from the available calendar.

  • View available time slots (green dots)
  • Click on the desired slot
  • Choose type: in-clinic or online
  • Fill in details and confirm
Tip:

Book as early as possible to secure your desired time slot.

Video Consultations

6 Book Video Consultation

Some doctors offer online consultation from your home.

  • Find a doctor who has video consultation enabled
  • Choose "Online Video Consultation" as appointment type
  • Select desired date and time
  • Fill in your details and reason for consultation
Note:

Not all doctors offer video consultations. Make sure the doctor's profile shows this option.

Pagesa

7 Choose Payment Method

After booking, choose how you want to pay for the video consultation:

Pay with PayPal (Online)

  • Choose "Pay with PayPal"
  • You will be redirected to PayPal page
  • Log in with your PayPal account
  • Confirm payment
  • Booking is activated automatically after payment

Pay at Clinic

  • Choose "Pay at Clinic"
  • Booking is confirmed but you must pay before consultation
  • Contact clinic for payment details
  • Video consultation is activated after payment confirmation
Recommendation:

For video consultations, online payment with PayPal is recommended for immediate confirmation.

Video Consultations

8 Join Video Consultation

On the day of appointment, 15 minutes before you will receive an email with the video consultation link.

  • Open the confirmation email
  • Click on the "Join Video Consultation" link
  • Browser will need permission for camera and microphone - Accept it
  • Wait for the doctor to enter the room
  • Start your online consultation
Preparation:

Make sure you have good internet connection, a quiet place, and test the camera/microphone beforehand.

Doctor Guide

Doctor Registration

1 Register as a Doctor

Visit the AloDoktor Pro page and click "Register as a Doctor".

  • Fill in personal information
  • Provide your professional license number
  • Choose your specialty
  • Submit documentation (diploma, license)
  • Wait for verification (24-48 hours)
Dashboard i Mjekut

2 Doctor Dashboard

Once your account is activated, you will have access to your panel.

  • View appointment statistics
  • Upcoming appointments
  • Patient history
  • Ratings and reviews
  • Revenue and payments
Menaxhimi i Orarit

3 Set Your Schedule

AloDoktor offers 2 modes for managing your work schedule.

  • Automatic: Weekly recurring schedule
  • Flexible: Schedule for each date separately
  • Add lunch breaks
  • Set slot duration (15, 30, 60 min)
Visual Indicators:

🟢 Green dot = has schedule | No Date = no schedule or day off

Menaxhimi i Terminteve

4 Manage Appointments

View and manage all your bookings.

  • View daily appointments
  • Patient details for each appointment
  • Cancel or reschedule appointments
  • Record findings and prescriptions
Profili Profesional

5 Complete Your Profile

Create a complete professional profile to attract more patients.

  • Add professional photo
  • Write your biography
  • List qualifications and specializations
  • Set prices for services
  • Add address and contacts
Importance:

A complete and professional profile increases patient trust and bookings.

Need additional help?

Visit our help center or contact us directly.

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